Elements and Performance Criteria
- Manage staff planning and recruitment
- Assess staffing requirements and implement recommendations in the context of available resources and organisation priorities
- Develop job specifications and position responsibilities through appropriate consultation and agreement
- Recruit staff as required using timely and appropriate processes and providing all relevant documentation as required by the organisation
- Manage work allocation
- Ensure work allocation optimises use of resources and existing competencies of staff
- Clearly define, agree and communicate team and individual responsibilities and authority
- Provide workers with appropriate access to, and supervision by, people best able to satisfy their agreed work and development needs
- Where work allocations prove unrealistic or organisation demands change, make adjustments to minimise impact on resources and client service delivery
- Put in place mechanisms to continually evaluate and improve work practices
- Evaluate workgroup effectiveness
- recognising performance and achievement and encouraging self assessment
- keeping details of feedback sessions in line with organisation guidelines
- encouraging individuals to take responsibility for their own decisions and actions
- Ensure any staff counselling undertaken is within organisation guidelines and to address individual skill levels
- Make referrals to counselling services as appropriate
- Ensure all discussions with individuals to aim to encourage and assist them to take responsibility for their own decisions and actions
- Undertake appropriate work to address areas of potential conflict in a timely way to minimise impact on workplace performance and relations
- Implement appropriate mechanisms to ensure the workplace is safe and healthy and to minimise bias and discrimination
- Implement disciplinary and grievance procedures
- Ensure any disciplinary action taken meets organisation and legal requirements
- Keep all records of such actions according to organisation policies and procedures
- Implement appropriate grievance procedures
- Seek advice from appropriate sources to address difficulties in implementing action or procedures, and provide feedback to contribute to evaluation processes